Helpdesk & IT Support

Designed specifically for businesses seeking reliable, round-the-clock IT support, we ensure your technology needs are met promptly and efficiently.”

Day or night, no matter the size or scale, our experienced IT engineers are available remotely or in-person (in the South Florida area) to get your IT issues solved and keep your business moving.

In today’s fast-paced market, IT challenges can arise at any moment. They often come at the most inconvenient times too, disrupting you and your team’s workflow – affecting productivity and compromising service levels. SingleTwin Solutions can provide the IT experience and solutions needed to keep your IT operational.

Features of Our IT Helpdesk Services

Ticketing System: An efficient ticketing system that organizes and prioritizes IT issues, ensuring timely and systematic resolution.
Remote and On-Site Support: Flexibility to choose between remote assistance or on-site visits, depending on the nature of the issue.
Regular Updates and Upgrades: Scheduled updates and upgrades to ensure your systems are running on the latest, most secure software.

How Our IT Helpdesk Service Benefits You

Reduced Downtime: Minimized system downtime through swift problem resolution, keeping your operations running efficiently.
Increased Productivity: With fewer IT disruptions, your team can maintain high productivity levels.
Cost Efficiency: By outsourcing your IT needs to us, you save on the cost of maintaining an in-house IT manager or team.
Peace of Mind: Knowing that your IT infrastructure is in expert hands allows you to focus on core business activities without worry.

Our Unique Services

Basic Plan

Great if you need the must-have essentials of proactive management

50% off on Non-Production & Redundant Servers
North American Linux Engineers
Basic Server and Network Monitoring
Patching
File-level backups
Database backups (SQL dump)
Quarterly Meetings (Zoom)
Basic Reporting

Standard Plan

Perfect if you need an IT partner to look out for your technical blind spots

All the Basic Plan features
Business Technology Reviews
Engineer health checks
Regular IT Scrum meetings
Application, DB, Cronjob Monitoring
Standard reporting
Managed Configuration with Saltstack
DarkWeb Monitoring on your domain

High Security Plan

For companies that have higher compliance and cybersecurity needs

All the Standard Plan features
Real-time security compliance monitoring
Regular security penetration testing
Firewall audits
Access and authorization auditing
Additional security reporting

HOW OUR SERVICES BENEFIT YOU

Our Expert Team

Our IT experts are certified and continuously trained in the latest technologies. They possess a deep understanding of a wide range of software and hardware environments, ensuring high-quality solutions to all your IT problems.

Reduced Downtime

Minimized system downtime through swift problem resolution, keeping your operations running efficiently.

Increased Productivity

With fewer IT disruptions, your team can maintain high productivity levels.

Cost Efficiency & Peace of Mind

By outsourcing your IT needs to us, you save on the cost of maintaining an in-house IT manager or team. Knowing that your IT infrastructure is in expert hands allows you to focus on core business activities without worry.

Productivity Consultancy

We can help analyze your current IT systems, recommend software and hardware improvements, streamline processes and optimize ways for your team to communicate and collaborate. We’ll offer training and support to ensure everyone is onboard.

Create and implement strategy

So you’ve decided we’re the right IT partner for you. That’s awesome! The first step of our journey together is to assess your unique needs. A senior IT strategist will visit you to find out everything we need to know and write a customized plan.With all requirements setup, we will introduce ourselves to your team and launch our service. We will explain everything you and your staff need to do to request support going forward. And that’s it, we have all we need to keep your IT in order.

AREAS WE SPECIALIZE IN

REMOTE/HELPDESK SUPPORT

Fast and efficient support via remote device access. We’ll troubleshoot or repair hardware, software and printer issues, as well as provide technical advice and assistance for the most common IT problems.

REMOTE & ONSITE SUPPORT

If you have an issue that cannot be solved remotely, we will send one of our experienced engineers to your site to diagnose and resolve the problem as fast as possible. Serving businesses in Miami, Fort Lauderdale, Boca Raton, West Palm Beach and across the Tri-County area. Flexibility to choose between remote assistance or on-site visits, depending on the nature of the issue.

NETWORK MONITORING, SECURITY & OPTIMIZATION

We continuously observe your critical business network for performance, availability and security issues, deploying alerting, reporting and visualization software to address issues, prevent downtime and improve system speed.

SERVER SECURITY & MANAGEMENT

Authentication and access control mechanisms, firewalls and encryption. Essential requirements for protecting sensitive information stored on your server, ensuring business continuity and complying with regulations.

INTERNET CONNECTIVITY OPTIMIZATION

We utilize network monitoring tools to improve the performance, reliability, and security of your company’s internet connection and meet the demands of day-to-day operations.

OFFICE & EMPLOYEE HARDWARE SUPPORT

We help with the installation, configuration, repair, and preventive maintenance of all computers, printers, servers and network equipment. We ensure the smooth operation of devices, as well as protecting them against cyber threats.

PRINTER SUPPORT

We’ll help get your office printers installed and configured correctly for all devices in and outside your office, maintain their efficient functioning and be available to repair or troubleshoot any issues you encounter.

ANTI-VIRUS / Malware Removal & Cleanup

We utilize signature-based detection, behavioral analysis, and enterprise-class technologies to prevent and clean infections from your critical business system. Hardline protection from viruses, worms and Trojan horses.

HARDWARE OPTIMIZATION & PROCUREMENT

Use our service to ensure your systems and devices are functioning at their best. We will upgrade components, adjust configurations, free up memory and optimize operating systems to improve performance and productivity.

PHONE SYSTEM SUPPORT

We install, configure, repair, upgrade, and deploy preventive maintenance on all office phone systems (landline and VoIP), as well as provide technical assistance for users experiencing issues with call quality, connectivity, and voicemail.

EMAIL TROUBLESHOOTING

We diagnose and resolve any issues relating to company email, including problems relating to sending and receiving emails and addressing security concerns such as spam, phishing and malware.

CLOUD SOLUTION CONSULTANCY & SUPPORT

We can advise and assist you in the selection, implementation, and management of the right cloud computing solutions for your business or industry. This includes the migration from your existing IT systems and data to the cloud.

SOFTWARE UPDATES

We’ll make sure all your critical business devices are up-to-date with the latest software updates to prevent issues around security, performance and compliance. Let’s keep your systems stable and running at optimal performance.

SERVER MANAGEMENT

Deploying tools to assess the condition of the hardware and reviewing all log files. Monitoring all servers for trending critical conditions and installing patches and updates off hours. Hardware inventory, maintenance and warranty tracking. Remote restart of services by NOC and full remote problem resolution. Testing all patches and updates before installing on production servers. Installing patches and updates on production servers during off hours.